Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ellesmere Port
GPhC Registered Online Pharmacy | GPhC No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Ellesmere Port collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Ellesmere Port is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) based in Ellesmere Port, UK. We are the data controller responsible for your personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following categories of information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, postal address
Health data: Weight, BMI, medical history, current medications, and other health information relevant to your weight loss consultation
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data
Communications data: Records of any correspondence between you and our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and provide clinical consultations
To process and dispatch approved prescriptions and medications (dispatched within 1 working day of pharmacist approval)
To manage your ongoing care and follow-up communications
To process payments and maintain accurate transaction records
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and services through anonymised analytics

Our lawful basis for processing health data is the provision of healthcare treatment and compliance with our legal obligations as a regulated pharmacy. Other data is processed on the basis of contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we may use include:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour on an anonymised basis
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing clinicians: To facilitate your consultation and treatment plan
Delivery providers: To dispatch your medication securely
Payment processors: To handle transactions securely and in compliance with PCI-DSS standards
Regulatory bodies: Such as the GPhC or NHS where we are legally required to disclose information
IT and platform providers: Who support the operation of our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK without ensuring appropriate safeguards are in place.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years for adult patients. Payment and transaction records are retained as required by financial regulations. We will securely delete your data once it is no longer required.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health and payment data is encrypted and stored securely.

8. Contact Us

If you have any questions about this privacy policy, wish to access or correct your data, request deletion, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Ellesmere Port
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We may update this policy from time to time. Any changes will be published on this page with an updated effective date.